Shipping, Returns & Ordering FAQ

Find straightforward answers about shopping with Passion Fruit in Australia. For details, our Shipping Policy and Refund Policy apply.

How much is shipping?

Shipping within Australia is A$9.90 on orders under A$66. Orders of A$66 or more qualify for free shipping. Your final shipping charge is shown at checkout before payment.

When will my order arrive?

Our current estimated delivery time is 6–12 business days. This is an estimate rather than a guaranteed arrival date; delivery can vary with destination, carrier conditions, public holidays and seasonal demand.

Where do your products ship from?

We are an Australian-focused online store, and our current fulfilment involves overseas shipping partners. Please allow for the delivery estimate above when ordering for an occasion.

Are prices shown in Australian dollars?

Yes. Our store prices are displayed in Australian dollars (AUD).

Can I change my mind after receiving an item?

For eligible items, you can request a change-of-mind return or exchange within 7 calendar days of delivery. Items must be unused, unworn and unwashed, in original condition, with tags attached. Change-of-mind return shipping is paid by the customer. Some hygiene items and final-sale products are excluded; please read the full Refund Policy before sending anything back.

What if my order arrives faulty, damaged or incorrect?

Please contact us with your order number and a description of the problem. We will help assess the issue and provide the remedy required under applicable Australian consumer law. The change-of-mind window does not limit your statutory consumer rights.

How can I check or ask about an order?

You can check your order information through your customer account, or use our contact form. For order questions, please include your order number. You can also email passionfruit041213@gmail.com.